Informed Delivery® Mobile

Pro

1. View grayscale images of your letter-sized mail and scheduled delivery details in a single app. Previewing expected mail and tracking packages lets you prioritize items, prepare responses, and reduce unexpected surprises—saving time and enabling efficient daily planning for personal or business postal workflow.

2. Receive real-time notifications for incoming mail and package events, including delivery status updates and USPS scans. Push alerts and tracking links allow you to monitor shipments, anticipate deliveries, and quickly detect delays or misrouted items—improving reliability and reducing missed or stolen packages.

3. Use the app to request redelivery, schedule Hold Mail, sign for packages, and manage delivery instructions without visiting a post office. Consolidated control over delivery options and the ability to report missing mail increases security, reduces travel time, and simplifies managing multiple addresses or business mail.

Con

1. Privacy and security risks: Informed Delivery® displays grayscale images of incoming mail and package notifications linked to your address and account. If your account is compromised or phone is lost, sensitive information could be exposed; phishing and social-engineering attacks may target users by referencing scanned mail content or delivery details.

2. Incomplete or inconsistent scans: Not every mailpiece is imaged and some scans are low-quality, delayed, or missing. Users may rely on images that don’t reflect actual contents or delivery status, and image previews often omit interior details, causing confusion, missed items, or false assurance that important mail has arrived when it hasn’t.

3. Limited features and eligibility: The app provides image previews and basic tracking but doesn’t replace physical mail management—no content access, limited package control, and some addresses (PO boxes, certain business routes) aren’t supported. Reliance on the mobile app and notifications can be inconvenient for users who prefer full account management via other channels.